Returning an item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

1. Please email info@thekriokanteen.com to request a refund and we will assign you a tracking number.

2. Mail your returned item to:
Once we have been informed, we can give you the mailing address for you to return the unwanted product.

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Items cannot be returned if they have been opened.


Restocking Fee

All items are subject to a 10% restocking fee. This will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Ordering your sauces – Your Krio Kanteen sauce is made to order with the freshest ingredients to ensure the best taste. We deliver orders on a weekly basis with the cut-off time being Saturday afternoon at 12pm. Your sauce is then made and dispatched on the following Monday. All orders are sent 1st class delivery.